Due to the instant download at purchase, all PattyAnn.net e-books and products are non-refundable.
Please make sure to check your orders over before submitting your payment.
Some common questions are covered below.
How do I re-access my ebooks after I purchase them?
Important! Keep your original email receipt. It contains your downloads. If you misplace your email CONTACT PattyAnn.net. Send your name, approximate date of purchase and items bought. Your purchase will be verified and resent to your email on record at the time of purchase.
Why doesn’t PattyAnn.net have customer accounts set up?
PattyAnn.net wants to keep it simple, easy and fast for customers to purchase without remembering another password for another account. Customers can shop, pay and get their download instantly with fewer clicks.
My order did not download properly on my device. Can I get a refund?
Please CONTACT PattyAnn.net! Send along your original email receipt; or the order number, and items purchased, so your order can be verified. All items will be sent directly to your email address as attachments.
I accidentally ordered 2 of the same ebook instead of 1. Can I have a refund on the second ebook?
Unfortunately the payment processor for PattyAnn.net has fees on all transactions; refunds included. Therefore, it can cost PattyAnn.net more than your original order to refund! What can be done, in rare cases, is to give customers credit for future purchases using a discount coupon code. The best option is to check your orders over before submitting!
I forgot to use my promo/discount code when ordering. Can I receive that money back?
Promos and/or discounts are only applied to transactions at the time of purchase. Coupon discounts are not a refundable item.
I bought your books on another site, but cannot find where I filed the downloads. Can PattyAnn.net send me those ebooks again?
If you bought a PattyAnn.net ebook through an affiliated resellers you will have created an account there. Check back with that reseller site. All customer purchases are listed in their accounts. And, typically all sites give unlimited downloads to past purchases. Please note: PattyAnn.net cannot verify customer purchases on affiliated reseller sites.
Can PattyAnn.net verify my purchase made on Apple?
No. PattyAnn.net cannot verify who purchased what product on any reseller site, (except on TeachersPayTeachers). PattyAnn.net uses many intermediate resellers who only provide the names of the ebook(s) and date(s) sold.
I bought an epub book from one of your resellers. Now I see that PattyAnn.net sells this book in PDF format. Can you send me the PDF?
Orders bought through affiliated resellers cannot be verified. Therefore, NO PDFs are sent to replace epub, or other formats, sold elsewhere. Check with the website where you purchased. Many have download options provided in other formats including PDF.
If you have a question about refunds or have issues with orders please CONTACT PattyAnn.net. Typical response time is within 24 hours.